JetBlue Policies Causing Problems For Travelers Post ‘Sandy’

UPDATE 1:21P ET — After bringing the discrepancy to the attention of JetBlue, the airline has now changed its policy to permit fee-free changes for passengers ticketed to travel through November 1st. For the very latest on JetBlue’s policies and procedures for travelers after Hurricane Sandy, visit their constantly updating alert page.

BOCA RATON, FL ( — JetBlue, one of the major airlines servicing Fort Lauderdale and West Palm Beach, has adopted what some are calling a “bizarre” policy following the onslaught of Hurricane Sandy.

While other major airlines, including Delta, USAirways and Southwest are permitting travelers to change flights with no fee for flights scheduled up to and including Thursday, November 1st, JetBlue is limiting changes to those with tickets to fly through tomorrow.

With airports including Philadelphia, JFK, LaGuardia, Newark, Reagan National and Washington Dulles all closed until further notice, JetBlue is trailing other airlines in working with passengers to rebook or refund affected travel.

JetBlue is also the only airline of those listed that requires passengers to call a reservation center to make changes, as opposed to making changes online.

Current hold times for a JetBlue operator exceed ten minutes.

We will update this story when and if JetBlue alters its policy.


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