Hotwire: Critics, Including Us, Were Wrong

Hotwire has proven to be a solid, reliable internet, television and phone provider in West Boca Raton.

Hotwire has proven to be a solid, reliable internet, television and phone provider in West Boca Raton.

BOCA RATON, FL (BocaNewsNow.com) — You see their trucks throughout West Boca Raton and if you live in a major HOA community in the region, you have likely experienced — or will experience — Hotwire. In very basic terms, it is ultra high speed internet, television and phone service all provided over brand new fiber optic lines.

Boca Falls was among the communities that switched from Comcast to Hotwire over the past year  — a decision that flooded our mailbox with emails of outrage, criticism, and and downright anger. We posted several articles outlining the complaints sent to us directly and posted on major “tech” bulletin boards across the internet.

And guess what?

In nearly a year of being on Hotwire ourselves, BocaNewsNow.com’s internet service has never gone down.

Our television service has gone down once — briefly — during a system upgrade. The outage lasted an hour.

And our phone system has been stellar.

Hotwire, like many tech companies, unquestionably had problems as it grew. But those problems were clearly resolved quickly, with responsive corporate executives realizing that in a social media world, immediate reaction and response are imperative. The biggest problem we have ever experienced with customer service was being instructed to leave a message, only to have it returned by a live English-speaking representative — based in the United States — who solved the problem in a matter of minutes.

In other words: there was no need to listen to 45 minutes of Van Cliburn while on hold.

BocaNewsNow.com’s previous provider was Comcast. In the course of a year, Comcast’s service was arguably down as much as it was up. The internet was slow, television was spotty, and the phones were constantly having issues. In fairness to Comcast, the company acquired very old systems from Adelphia, but inexplicably seemed to put bandaids on the infrastructure instead of rebuild it.

Hotwire came in and from scratch — in roughly a month — laid miles and miles of brand new fiber optic lines.

Like many in West Boca, BocaNewsNow.com was critical when Hotwire came to town. We are critical no more. Hotwire has single-handedly moved this area into the future, offering next generation services and features that can’t be matched. And we’re told that Hotwire is working to bring a brand new operating system to the region that will permit subscribers to control their televisions with their phones, and watch television and DVR’d shows on portable devices.