FORT LAUDERDALE, FL (BocaNewsNow.com) — BocaNewsNow.com told you yesterday of a massive systems failure at Fort Lauderdale Airport that left hundreds — and possibly thousands — of bags destined for JetBlue flights stuck at the airport. Passengers starting their Thanksgiving holidays in Mexico and other nearby overseas locations arrived with bags nowhere to be found.
Now, JetBlue says it believes some of the bags made it to their destination a day late, but the airline actually has no record of what happened to the bags after they were offloaded from the planes in question.
“We use a third party to deliver lost and delayed bags,” said a supervisor in JetBlue’s St. Louis call center. “We have no way of tracking those bags.” The representative stated that no one answered the phone at their Can Cun, Mexico location.
Unlike legacy carriers such as Delta — which uses RFID tracking to know where all bags are all the time — JetBlue, living up to its discount reputation — it not part of a national bag tracking system utilized by many major airlines. It has no realtime tracking system.
It is unclear what efforts are underway by JetBlue to locate the bags originating in Fort Lauderdale, or what review is underway to determine if Saturday’s meltdown was mechanical, labor or incompetence.
Until this issue is resolved, BocaNewsNow.com advises all fliers to avoid flying JetBlue from Fort Lauderdale Airport.