United Healthcare Overseas Call Centers: Share Your Story

BOCA RATON, FL (BocaNewsNow.com) — BocaNewsNow.com reported earlier this week on United Healthcare’s use of call centers in the Philippines. The major insurance provider is providing access to your health information to overseas workers — many of whom just can’t communicate in English. It appears their inability to communicate effectively in English is leading to misrepresentation of coverage when customers and providers (doctor’s offices) are calling with questions and verification requests.

We have tapes and transcripts which we’re not publishing yet, but would like to hear from you to learn if our repeated experiences are abnormal or what you are experiencing, too.

An initial look at messages sent to us from readers all over the country (United States, not the Philippines) indicates United Healthcare has a big problem on its hands. While other companies are making an effort to go American and hire more US workers, it seems United Healthcare is working against American workers by utilizing offshore contractors to do their jobs.

Tell us about your interaction with United Healthcare, its overseas call center and whether you were able to achieve resolution. And let us know if you too learned that every male United Healthcare phone rep in the Philippines is named “Travis,” and every female representative is “Mary!” (What are the odds?)

Send us your story by clicking here and scrolling down to the form.

 

----------------------------------------FREE UBER--------------------------------------
Use our Uber Promo Code 3095J for $20 off your first ride. Enter the code in your app, or just click here.

---------------------------ABOUT BOCANEWSNOW.COM-----------------------

BocaNewsNow.com is the leading hyper-local news website based in and serving Boca Raton, Florida and South Palm Beach County. Our pages have been visited millions of times over our five year history of reporting, providing opinion and snark.

This is not a "mug shot" website. Arrest reports and mugshots are provided by law enforcement officials under Florida Statute. While we review all requests for removal, we are not obligated to remove reports that are a part of the public record.

When removal is appropriate, we do so at no charge. We do not accept payment for mugshot or arrest report deletion.

We remind our readers that an arrest is an accusation. Guilt or innocence is determined in a court of law. Email us at news (at) bocanewsnow.com or telephone 561-419-9520.

All Content Copyright © 2017 MetroDesk Media, LLC. All Rights Reserved.