Does Wells Fargo Have A Customer Service Problem In Boca Raton and Delray Beach?

Wells Fargo

Empty Desks! The Wells Fargo at 9050 Kimberly Blvd. Only two bankers were staffing the bank as customers waited and waited.

BOCA RATON, FL ( — Wells Fargo, the mega bank which experienced massive fraud through fake accounts and employees pushed to upsell customers, is apparently having another problem in the Boca Raton and Delray Beach areas.

Not enough staff.

We’ve visited branches throughout the area and have seen the same thing in branch after branch after branch. Lines of people waiting. Very few people working. We observed this in the “Boca Hamptons” location just off Lyons Road, the Wells Fargo at Glades Road near 441, and the Wells Fargo on Jog Road near Morikami Park. While much banking in 2017 can be done at an ATM or online, there are transactions which require a human. Those humans in Wells Fargo branches are now few and far between, causing lengthy waits. Those employees who are working often need to consult with a manager. Managers also appear to be few and far between.

What’s your Wells Fargo experience? Are the bank’s days numbered in South Florida?  Email us at news (at)


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