West Boca's OfficeMax Proves Why The Company Is In So Much Trouble


BOCA RATON, FL (BocaNewsNow.com) — If you are looking for a retail experience with horrible customer service, consider taking a trip out to West Boca’s OfficeMax (NYSE: ODP) at the intersection of 441 and Glades Road — in the Mission Bay shopping center.
OfficeMax, whose corporate headquarters is incredibly just a few miles away, never ceases to amaze. The company complains about the business environment forever changed by behemoth Amazon.com, but apparently just doesn’t realize that Amazon has pretty much everything in stock all the time, and removes the element of horrible human customer service.
BocaNewsNow.com attempted to have something laminated today for an elementary school project. Laminated. You know, run the thing through the lamination machine that is a part of any even half functioning printshop.
But guess what?
OfficeMax’s quasi-incompetent print staffers reported that they couldn’t. Want to know why? Their machine was out of lamination.
In 2016, when you run out of lamination, you go to an office supply store or order it from Amazon. Apparently OfficeMax never got the memo that if you are the provider of lamination, you probably want to make sure you have it in stock in your print center so customers seeking lamination services aren’t sent away.

Office Depot employees in West Boca hand out this business card when customers query why simple items expected in their “print shop” are out of stock.

But oh the humanity.
Not only was the print center at OfficeMax out of lamination, the rocket scientist employees reported that it might be “three weeks” before it’s back in stock. Upon questioning how this is possible, we were given the business card of manager Steve Nelson. We’ve published the business card so our readers know who to ask stock questions to before they consider making a purchase at this location.
We left the store and drove to Fedex on Glades Road near Powerline.
Guess what? Fedex staffers couldn’t have been friendlier and had the odd sized document laminated in a matter of minutes.
Moral of the story: don’t bother trying to help businesses that no longer have a need to be in business. Amazon is helpful and consistently good. Fedex is a true printshop that provides a service, not excuses.
OfficeMax — which is also OfficeDepot — is a business that has no business being in business. With apologies to local residents who work at the national headquarters here in Boca, your company is going the way of the dinosaur. The inability for a national chain based right here to manage local stores is inexcusable, and representative of a corporate structure that just doesn’t work for a business that is no longer needed.


Paul Saperstein


Content copyright © 2023 Metro Desk Media, LLC. All Rights Reserved. BocaNewsNow.com ® is a registered trademark of MetroDesk Media, LLC. For our intellectual property, terms, and conditions, read hereBroadcast stations must credit BocaNewsNow.com on air. Print must refer to BocaNewsNow.com. Online must link to BocaNewsNow.com. Contact news (at) bocanewsnow.com. Call 561-576-NEWS (6397). Arrest reports are police accusations. Guilt or innocence is determined in a court of law.