Universal, Disney Hotels Playing Tough With Irma-Related Reservation Changes


BOCA RATON, FL (BocaNewsNow.com) — BocaNewsNow.com heard of — and experienced — hardball tactics by theme park hotels in Orlando unwilling to shorten stays due to the school calendar change enacted this week as a result of Hurricane Irma. Palm Beach County just approved a shortened winter break as well as the elimination of days off in October and November to make up for the seven days missed in the lead-up to — and aftermath of — this month’s hurricane.
Florida families who booked short trips to Universal and Disney for now eliminated vacation and teacher in-service days report that both resorts are making changes difficult. Call center representatives are apparently not authorized to make changes, only to tell callers that “rooms are booked in blocks that can’t be changed.”
We reached out to media relations at Universal and almost immediately had a problem solved. We encourage our Florida readers to call hotel general managers directly if you experience customer service representatives at Disney or Universal resorts unwilling to assist. You can also let us know at news (at) bocanewsnow.com. We’re happy to help.

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