DELRAY BEACH, FL (BocaNewsNow.com) — Residents of several communities throughout Delray Beach, including newer communities in which mail is no longer delivered to homes, are growing increasingly frustrated with ongoing postal delivery issues and a complete lack of response from the United States Postal Service. Among the problems: packages — especially those from Amazon.com — are being delivered incorrectly or left in “parcel delivery boxes” that are unrelated to the address actually on the label.
Amazon is increasingly reliant on the United States Postal Service for what is known as “last mile” deliveries — the process of actually getting your package to your home.
In one new Delray-area community with large homes and a central mailbox location, packages are routinely left with keys that are illogically numbered or completely inoperable. The USPS is blaming area homeowner’s associations, but the HOA’s say this is squarely a problem that the United Postal Service needs to solve.
Delray Postmaster Joe Molfetto, through a spokeswoman, refused to speak with BocaNewsNow.com about the ongoing issues plaguing his coverage area which includes all of Delray Beach.
Spokeswoman Debbie Fetterly offered this:
“Local postal management has asked the Homeowners’ Association to label the individual boxes within each Cluster Box Unit (CBU). Also, each CBU has two parcel lockers “P1” and “P2.” Due to heavy parcel volume, there are times when the Letter Carrier will place a parcel intended for a “P1” customer in the “P2” parcel locker.”
In one community, it appeared that the postal workers — frustrated themselves with a need to sort and collect mail — covered several “outgoing mailboxes” with postal service tape, creating both an eyesore and restricting access to those attempting to send letters. (See photo above).
The USPS instructed developers within the past few years to create “Cluster Box Units,” or CBU’s. Whether your home is $40,000 or $4-Million, if it’s new and in a community, you will no longer receive mail in a curbside mailbox. That’s leaving HOA’s and builders with a problem they are not allowed to solve. Mailboxes must be installed to postal service standards, but the USPS has complete control over the numbering and management of the CBU.
Added Fetterly in a written statement:
“The Postal Service is continually working to identify and implement smart business strategies that allow more efficient and economical means of operation, including mail delivery. At roughly $30 billion annually, delivering mail to 156 million delivery points in the United States is the largest, single fixed-cost we incur. The Postal Service has determined that centralized delivery is the most efficient, cost-effective and safest method of providing service to our customers.
The former delivery mode process that allowed residential developers to choose between curb line and cluster box delivery, for new construction, is no longer in place. In April 2012, the Postal Service modified its national guidelines to specify that centralized delivery (Cluster Box Units) is the preferred mode of delivery established in the planning stages of a new development.”
The USPS declined two requests to speak with Postmaster Molfetto on this issue in an effort to learn how the postal service is ensuring that packages, and mail, are delivered accurately and timely throughout Delray Beach.