BOCA RATON, FL (BocaNewsNow.com) — We, from time to time, experience customer service that is just so bad that it deserves a bit of attention. Today, that attention is focused on GlassesUSA.com, a discount glasses provider that advertises heavily online. You’ve likely seen their ads on websites that you frequent.
GlassesUSA.com is, from what we can tell, just part of an investment group run by a man by the name of Dan Rothman. We’ve emailed Mr. Rothman but have received no response. The company, which claims to be headquartered in Tel Aviv with a warehouse outside New York City, issues press releases with no media contact.
GlassesUSA.com offers glasses at what appears to be a discount price. But that’s apparently all that the company offers. Want to know the status of your order? Good luck. We sat on perma-hold on two occasions before we were schooled by a rep named “Amy” with her regurgitation of GlassesUSA.com policy. Per Amy, it takes several days to make a pair of glasses, then several days to make sure they were made correctly, then several days to have them shipped. While no one disputes that the entire world isn’t run like Lens Crafters where glasses are on your face in about an hour, there is a middle ground exhibited by companies like Warby Parker and Salt City Optical where customers know the status of their order every step of the way, and customer service people are exceptionally helpful. The GlassesUSA.com website — per checks on several computers and mobile devices — is buggy, doesn’t autogenerate status emails despite assurances that it does, and doesn’t actually show an order’s status in real-time.
We’ll never know the quality of the glasses because we canceled our order, not wanting to deal any more with a company that seems to have no interest in providing good customer service. It seems the customer comment section on the Consumer Reports website agrees, with customers sharing insights such as “I wouldn’t recommend this company to my worst enemy,” and “terrible company!”
Interested in trying GlassesUSA.com? We advise using an American Express card — you’ll have an easier time disputing the charge.