patient pop

Boca Raton Doc Claims Reputation Firm Posted Fake Reviews

Boca Raton Florida LAWSUITS News Palm Beach County

Boca’s Dr. Samantha Saltz Says “PatientPop” Posted Negative Review When She Wouldn’t Hire The Company.

Lawsuit Exposes Alleged Tricks By Reputation Firm That Forces Payment Or Plays Dirty.

patient pop
PatientPop is accused of posting a fake review when a Boca Raton psychologist refused to hire the company.

BY: ANDREW COLTON | Editor and Publisher

BOCA RATON, FL ( (Copyright © 2021 MetroDesk Media, LLC) — A Boca Raton psychologist says an online reputation management firm posted negative Google reviews when she refused to hire the company to manage patient feedback.

Dr. Samantha Saltz, known as “Dr. Sam,” was allegedly approached by a company by the name of “Patient Pop,” and representative Nora Feyl. According to the libel and slander suit just filed in Palm Beach County Circuit Court, Feyl tried to sell PatientPop’s services to Dr. Sam’s business. But Dr. Sam’s husband determined PatientPop didn’t offer anything his wife’s practice needed. He ended the discussion.

From the suit: “When Mr. Saltz explained that PatientPop was not going to be a good fit for Doctor Sam, Feyl became abrasive. Feyl never spoke or communicated with Dr. Samantha Saltz. Apparently 45 minutes after the call between Mr. Saltz and Feyl ended, Doctor Sam was notified that a one star review had been left on the Doctor Sam Google business listing by a ‘Jesse North.’ The review urged viewers to ‘stay away’ from the Doctor Sam practice, suggested that Jesse North had met Dr. Saltz and stated Dr. Saltz got into the mental health profession because of her own issues and needs mental health herself.”

Unfortunately for Nora Feyl, Joshua Saltz is an attorney. Saltz collected substantial information and, according to the suit he filed, confronted Nora Feyl who admitted she posted the fake review.

“The timing was so suspicious that Mr. Saltz called Feyl and explained his concerns. She denied leaving the review and bragged about how much money she was making in commissions with PatientPop. Moments after hanging up with Feyl, Mr. Saltz looked at other reviews written by ‘Jesse North’ and noticed that this person left a one star Google review for another local doctor just one week earlier. Mr. Saltz refreshed the page and the one star review left by ‘Jesse North’ changed to a five star review. He refreshed the page again and the review had been deleted. Feyl was apparently attempted to cover her tracks in real time.”

The lawsuit seeks in excess of $30,000, the statutory minimum for filing in Palm Beach County Circuit Court. There was no immediate response filed by PatientPop or Nora Feyl.

Read the ‘fake’ review in the complete filing, which we are publishing, below.

We note that the Florida Department of Health reports that Dr. Saltz has a clear record, has never been subjected to any action, and is a member of the American Board of Psychology and Neurology.

Nora Feyl’s LinkedIn profile. She apparently left “PatientPop” and now works for “NextPatient.”

Nora Feyl, according to her LinkedIn profile, left PatientPop after nine months in February of 2020, and is now an account executive with “NextPatient” in California.

Civil suits are accusations to be disputed in a court of law.



Paul Saperstein


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