Ever Get A Call Claiming Your Computers Are Infected? They’re Fine. The Callers, However…
BY: STAFF REPORT | BocaNewsNow.com
BOCA RATON, FL (BocaNewsNow.com) (Copyright © 2022 MetroDesk Media, LLC) — A South Florida woman is allegedly responsible for calls that you may have received claiming that your computers are infected with a virus and that you must purchase — now — anti-virus software. “Windows Service Center” was just ordered to stop.
The Department of Justice issued this advisory:
The U.S. District Court for the Southern District of Florida has ordered Florida company, Windows Service Center LLC, and its owner and operator, Erica Herson, 41, of Miami, to stop operating a technical-support fraud scheme that is alleged to have defrauded elderly and vulnerable U.S. victims out of over $1 million.
In a complaint filed on March 30, the United States alleges that Herson operated a scheme through Windows Service Center, as well as through her prior company USEL Support LLC, in which she contacted individuals over the phone and convinced them to purchase overpriced and unnecessary technical support services and anti-virus software by falsely claiming that their computers were infected with viruses or malware or were accessed by hackers. The complaint alleges that, in reality, Herson had no specific knowledge of the security of the victims’ computers prior to making the calls.
The complaint also alleges that Herson charged victims thousands of dollars for the installation of software that is available online for free or for a low cost. In addition, the complaint alleges that once a victim had made a purchase from USEL Support, Herson and USEL Support contacted that same victim repeatedly to try to obtain further payments by falsely claiming that the victim’s computer had additional security problems. The complaint alleges that Herson is continuing the same technical support fraud scheme through her new company, Windows Service Center.
The temporary restraining order entered March 31 prohibits Herson and Windows Service Center from engaging in telemarketing activity related to computer or software technical support and from accepting consumer payments related to any computer or software technical support service.
This case is being handled by Assistant U.S. Attorney James A. Weinkle for the U.S. Attorney’s Office in the Southern District of Florida and Trial Attorneys Amy Kaplan and Ann Entwistle of the Civil Division’s Consumer Protection Branch.
The department’s extensive and broad-based efforts to combat elder fraud seeks to halt the widespread losses seniors suffer from fraud schemes. The best method for prevention, however, is by sharing information about the various types of elder fraud schemes with relatives, friends, neighbors and other seniors who can use that information to protect themselves.
If you or someone you know is age 60 or older and has been a victim of financial fraud, help is available at the National Elder Fraud Hotline: 1-833-FRAUD-11 (1-833-372-8311). This Department of Justice hotline, managed by the Office for Victims of Crime, is staffed by experienced professionals who provide personalized support to callers by assessing the needs of the victim and identifying relevant next steps. Case managers will identify appropriate reporting agencies, provide information to callers to assist them in reporting, connect callers directly with appropriate agencies, and provide resources and referrals, on a case-by-case basis. Reporting is the first step. Reporting can help authorities identify those who commit fraud, and reporting certain financial losses due to fraud as soon as possible can increase the likelihood of recovering losses. The hotline is staffed seven days a week from 6:00 a.m. to 11:00 p.m. ET.
Content copyright © 2022 Metro Desk Media, LLC. All Rights Reserved. BocaNewsNow.com ® is a registered trademark. BocaRudeton™ is a trademark of MetroDesk Media, LLC. Sirens™ is a trademark of MetroDesk Media, LLC. “You hear sirens, we know where they went,”™ is a trademark of MetroDesk Media, LLC. “Don’t Want To Be Seen Here? Don’t Be Rude Here!™” is a trademark of MetroDesk Media, LLC. We vigorously protect our intellectual property and journalistic product. Broadcast stations must credit BocaNewsNow.com on air. Print must refer to BocaNewsNow.com. Online must link to BocaNewsNow.com. We have agreements with several organizations. Contact news (at) bocanewsnow.com. Call 866-4-FL-NEWS. Arrest reports are police accusations. Guilt or innocence is determined in a court of law.
The Latest From BocaNewsNow.com
- Tropical Storm Warning Canceled For Palm Beach County
- Tropical Storm Warning Remains In Effect Until Early Afternoon In Palm Beach County
- 17-Year-Old Enters Water In Highland Beach During Ian, Needs Rescue
- TORNADO KINGS POINT: Images From Restricted Area
- HURRICANE IAN STARTS TO WEAKEN, BUT IT’S NOT OVER YET IN PALM BEACH COUNTY
- HURRICANE IAN: Moving Ashore, Schools Closed Thursday, Power Out
- HURRICANE IAN EYEWALL COMING ASHORE, EXPECT WEATHER TO DETERIORATE
- PALM BEACH COUNTY PUBLIC SCHOOLS CLOSED THURSDAY
- POWER OUTAGES CONTINUE: Thousands Without Power In Palm Beach, Broward, Miami-Dade