Coral Springs Auto Mall Receives D- Rating From Better Business Bureau. What’s Your Experience?
BROWARD COUNTY, FL (BocaNewsNow.com) (Copyright © 2024 MetroDesk Media, LLC) — Coral Springs Kia may be a dealership that you want to skip if you are interested in buying or selling a vehicle. BocaNewsNow.com learned of a situation where a potential customer was provided an erroneous CarFax report generated by the dealership — potentially in a way to reduce the trade value of a vehicle. In this situation, the CarFax report provided by Coral Springs Kia claimed that mileage had been “rolled back” on an EV up for trade. Rolling back mileage on an EV is seemingly impossible. Electric vehicles constantly report their status to “the cloud.”
A senior manager at the dealership told BocaNewsNow.com that Coral Springs Kia did nothing wrong and that it’s up to the owner of a vehicle with a faulty CarFax report to solve the problem on their own. Coral Springs Kia had no interest in resolving the problem — a fix that could end up costing the dealership more money on a trade. The dealership, part of “Coral Springs Auto Mall,” seemingly has no interest in customer support.
The Better Business Bureau, in fact, tells BocaNewsNow.com that Coral Springs Auto Mall — and its member dealerships — get one star out of five when it comes to customer satisfaction. Coral Springs Auto Mall has a D-, and is not BBB accredited. The “mall” includes Coral Springs Buick GMC, Coral Springs Honda, Coral Springs Kia, and Coral Springs Nissan. It’s located at 9300 West Atlantic Avenue in Coral Springs.
Among the scores of complaints logged against the dealership on the BBB website, claims of financial issues, claims of service issues, claims of misrepresentation to consumers, and more. What’s your experience with Coral Springs Auto Mall? Share them, below. We’ll update this post if Coral Springs Auto Mall and Coral Springs Kia resolves the obvious CarFax issue brought to our attention and apparently used as a negotiating ploy.
This happened to me back around 2010… they sold me a used Kia that was from their dealership! It was certified preowned! Clear carfax! Then I had issues with the car shutting down while driving and I found the original owner and got all the records! All included Coral Springs auto mall servicing it over 20 times! Original owner even got into a major accident and Coral Springs auto mall did the repair and still didn’t report it on the carfax! Convinced the owner
To trade it in and sold it to me 10 days later!! I’ll never trust them again!
Come on Boca News – get your facts straight before reporting something like this! Humans work at the store you mention and families can be affected by your erroneous reporting. You failed to mention that Coral Springs Kia has a Dealer Rater score of 4.8 out of 5 (1991 surveys) and a Google review score of 4.6 out of 5 (4587 surveys) vs. BBB score (15 surveys) of entire an Auto Mall of brands other than Kia?!? Think about that…this Auto Mall in total sells thousands of cars each month, and only has 15 BBB surveys. Which should a customer use as a guide to real customer satisfaction. As you would have known, had you done some simple reporting on this, the CARFAX for any vehicle is dependent on previous repair shops getting the information correct on their repair orders. In this case…there is a discrepancy, from another repair shop not associated with Coral Springs Kia, in the miles being reported. CARFAX even gives a dealer a specific “speedometer rollback alert” if the miles are in error. The vehicle in question, has that error posted in RED BOLD LETTERS on the CARFAX. I’m curious…How would you suggest Coral Springs Kia fix another repair shop’s mileage error? But instead, you go for the more hyperbolic statement and title that this is a “CONSUMER ALERT” and that this dealer doesn’t care. Is it because you are looking for more clicks rather than actual reporting? Come on, you can do better than this!
A little defensive? Seems Kia’s dealerships should be in the business of solving problems, not creating them. If a dealership has reason to believe that a CarFax report is incorrect, finding a fix seems to be what a legitimate consumer-facing business would do. Apparently not in this case. And your lengthy response, apparently on behalf of KIA USA, raises more questions than it answers.
Everyone knows dealerships buy 5 star google reviews. They can not buy BBB.
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