“RideCheck” Email Sent Following Fort Lauderdale Fiasco…
BY: ANDREW COLTON | Editor and Publisher | BOCA RATON, FL (BocaNewsNow.com) (Copyright © 2026 MetroDesk Media, LLC) — Uber (NYSE: UBER) late Saturday email blasted a “safety update” following our reporting on critical safety issues involving the rideshare platform. The email, promoting “ride check,” outlines safety policies and procedures that are blatantly false.
The email blast follows our reporting on a Friday experience where an Uber driver sustained disabling car issues on I-95 northbound just south of Broward Boulevard. Over nearly 90 minutes, a seemingly incompetent ADT emergency operator and subsequently an “Uber interrupted ride coordinator” said the location of the Uber driver’s breakdown was too dangerous for them to help. They said that Uber’s policy is that the rider must get to a safe location before a replacement vehicle could be sent. Their only suggestion for getting off of I-95: ask the police for a pick-up, much like Uber.
As we reported on Friday, Uber’s emergency safety unit is actually a group of poorly trained ADT Home Security workers in a Dallas call center (NYSE: ADT) who have no ability to do anything other call police — assuming that they can even figure out which police to call. They have no access to Uber personnel. They have no ability to send a replacement ride. They are merely a call center that simply takes your information and relays it to a police dispatch center — hoping police determine the call to be important. But neither ADT nor “Uber Ride Check” workers will send a replacement Uber driver to help the rider continue on — saying it’s unsafe. Incredibly, if a rider was being raped and managed to hit the “emergency” button in the Uber app, it is apparently that neither ADT no Uber would do anything to assist — saying it’s “unsafe.”
Uber media relations, which normally responds to information requests in minutes, has not responded to our request for information regarding “ride check,” ADT’s involvement in Uber safety, or why Uber refuses to assist riders left by drivers on the side of a highway. While ADT employees have shared information with BocaNewsNow.com that we are validating, the company itself has not proactively responded to our reporting.
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