Reflects Evolving Customer Experience Solutions.
Arlington, VA – December 9, 2024– After over 23 years of dedicated service in the customer experience industry, Global Telesourcing is proud to announce its rebranding as GTCX. This name change reflects the company’s evolution from a traditional call center to a comprehensive provider of multi-channel customer engagement solutions.
Reflecting on this transition, CEO Bill Colton shared a personal story from his childhood, emphasizing the importance of growth and adaptation. “More than 40 years ago, I stood in front of my class and declared that I would no longer be called ‘Billy.’ It was time to grow up,” Colton said. “Similarly, after two decades of innovation and expansion, it’s time for our company to embrace a name that truly represents who we are today.”
GTCX has evolved to meet the demands of a rapidly changing business environment, where customer interactions now encompass voice, chat, email, SMS, and various digital channels. With the support of cutting-edge technology and AI, GTCX has transformed into a leader in delivering complex customer engagements and data-driven solutions.
“This change is evolutionary, not revolutionary,” Colton explained. “We are committed to maintaining the same level of passion and dedication that has defined our company since its inception. Our team remains focused on delivering remarkable results for our valued clients.” As GTCX, the company aims to continue providing exceptional service while adapting to the needs of modern businesses and their customers. Clients, colleagues, and partners are encouraged to refer to the company as GTCX; however, the team will gladly respond to its previous name as well.
For more information about GTCX and its range of customer experience solutions, please visit http://www.gtcx.com
Contact:
Bill Colton
CEO
GTCX
2300 Wilson Boulevard, #700
Arlington, VA 22201
+1 703 599 2455
http://www.gtcx.com
