BOCA RATON, FL (BocaNewsNow.com) — If you are in need of iPad, iPhone, or other electronics repair, you may want to pass on Fixology in the Mission Bay shopping center at the intersection of Glades Road and 441, near Fresh Market.
While the intent of the franchised fix-it location is good — repair electronics, like damaged screens, for less than the manufacturer — the execution needs lots of work.
Fixology bills itself as a “while you wait” repair center. In theory, you bring in an iPhone, iPad, or Android device with a shattered screen and they'll fix it “while you wait.” However, unless the franchise opens in the lobby of a hotel, the meaning of “while you wait” is apparently open for interpretation.
We brought in an iPad 2 with a shattered screen a little over a week ago. We were quoted approximately $150 after a “first time customer discount,” and were told that there was one unit in front of ours but it would be completed shortly.
After several hours of hearing nothing, we called to check status of the unit, only to be told by a young woman that “we will call you tomorrow when it is completed.”
We firmly explained that it was going to be completed that day, as promised, and after hearing quite a few excuses as to why it wouldn't be, it ultimately was.
Incredibly, however, when we went to retrieve the iPad nearly eight hours after it was dropped off, the only clerk in the store at the time had no idea how to use the store's credit card system. We had to wait while another employee — who went on a snack run — was summoned back to the store.
This is not how a professional operation is run.
Then we realized the fix was shoddy. The screen detached itself from the iPad, requiring a second visit a week later. That fix took another five hours. There was no additional charge.
While Apple products are meticulously designed and constructed, there is an expectation that a store that claims to have the expertise to fix the product for $150 actually knows how to do just that. We are not entirely sure that Fixology really does know. We were told the iPad would absolutely be re-repaired and ready at a specified time. But nearly an hour after that time, we were told to wait while iPad was reassembled, taking another twenty minutes. While the technician apologized repeatedly, and the second fix seems to have been successful, we can't help but feel that there are better, more professional options out there.
And then there is this: Fixology requires a password to gain full access to your device while it is in their shop. While understandable if the issue is related to programming, it is unclear to us why a tech would need access to data to fix a damaged screen. Although we suspect there is no security issue, the reality is that it takes just one unprofessional employee with access to all of your data to wreak havoc on your life. And in Fixology's case, you just don't have the sense that you are dealing with professionals when you are standing in the shop.
Fixology Mission Bay is part of a franchise system with locations throughout Florida.
We hope that the parent organization closely monitors operations at the store level, and that the professionalism at the Mission Bay location dramatically increases and quickly. Until then, BocaNewsNow.com can not recommend Fixology.