BY: MORTY EATOWITZ/BocaNewsNow.com Food Critic
BOCA RATON, FL (BocaNewsNow.com)(REVIEW) — Don’t waste your time or money at Nikuya Sushi Thai at 11395 West Palmetto Park Road. Just don’t do it. Should you be stuck in the shopping center at Logger’s Run, go to Wendy’s a few feet away. Go to Packy’s Bar. Go buy paint at Sherwin Williams. Go sit in the mini airplane and get your hair cut at Giggle’s Hair Salon or jump in the bounce houses at Monkey Joe’s. Get great Chinese food at China Cafe a few doors down or get religion at the Chabad. But If you value your time, or expect any semblance of customer service, Morty Eatowitz says don’t walk in the door at Nikuya Sushi Thai.
I thought I’d give Nikuya Sushi Thai a try tonight. It recently opened, replacing the Kosher Chinese restaurant that survived for quite a while in the shopping center. I don’t expect Nikuya Sushi Thai to survive nearly as long. I’m not even sure one of the “we’ll fix your restaurant” reality TV shows could help this disaster in the making.
A very simple order was placed before 6pm. A pick up time of “20 to 25” minutes was given.
That’s where the trouble began.
Upon entering the restaurant nearly 30 minutes after the order was placed, the owner and her helper seemed beyond overwhelmed. There were only four of probably 10 tables occupied, but there was mass chaos. The owner was running around like a Minion near a banana truck, and the assistant was just angry — perhaps she wanted to be home waiting to download the new Taylor Swift album.
It was merely a sampling of things to come.
They knew an order was placed but had no idea if it was actually submitted to the kitchen. After taking payment via credit card, and another ten minute wait, Angry Assistant told Overwhelmed Owner she had no idea if the kitchen was cooking the food. When I queried as to the status of the food, Angry Assistant belligerently told me that there were eight orders in front of mine and I needed to be patient. We’re now 40 minutes after an order for Pad Thai was placed. Morty doesn’t wait for takeout — and Morty Eatowitz believes no takeout is worth waiting an hour for.
I asked for how long I might need to be patient and was now being yelled at by Angry Assistant. Overwhelmed Owner attempted to smooth over Angry Assistant’s horrendous attitude by offering a discount but I explained I didn’t want a discount, just the food. She then explained they only have one cook and that she had no idea how long it would take for the food to be prepared. The owner was clearly flustered and incredibly unprofessional.
I can’t tell you whether the food is good or not because I don’t know. After 50 minutes, I got a refund and left. (Sidenote: Angry Assistant actually refunded someone else’s credit card before it was pointed out to her that she had canceled someone else’s order). Not the sharpest knife in the drawer.
In a BocaNewsNow.com first, Morty Eatowtiz gives Nikuya Sushi Thai negative four stars. You can’t expect a restaurant to be successful if the owner is overwhelmed and the hired help comes across as being incompetent and angry. This is a restaurant that displays such a level of stress and strain that we hope Palm Beach County inspects it regularly to ensure corners aren’t being cut.
But more to the point: Morty Eatowitz suggests that you skip Nikuya Sushi Thai and eat somewhere else. That’s what I did. Chipotle always works. Those chips are damn good. And the employees smile.