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CALM DOWN: Post Office Tells New Homeowners To Wait For Mail


DELRAY BEACH, FL ( — The United States Postal Service tells that homeowners in new communities using a “Cluster Box Unit” — a central distribution point within a community — should relax and stop asking postal workers for their personal mail.

The problem — aggressive homeowners demanding their mail — has gotten so bad in new Delray and Boca communities that postal employees have asked community managers to tell homeowners that it’s illegal to take mail directly from a postal delivery person anywhere other than at your door.

Said another way: It is not okay to take mail from a postal working filling a cluster box unit, or “CBU.”

New communities of all price points are now required to use CBU’s in an effort to make delivery easier for the postal service.

“Some communities may have up to 500 Cluster Box Units (CBUs),” said USPS Spokesperson Debbie Fetterly. “We ask customers who see their carrier delivering to a CBU to wait until all boxes have been serviced before retrieving their mail. This minimizes interruptions and allows the Letter Carrier to deliver all mail, providing the most efficient and cost-effective service.” has learned that homeowners in new communities — many moving from New York or New Jersey where door-to-door mail delivery is expected — are not adjusting well to the CBU system. They are berating and threatening postal workers who often need hours to sort and deliver mail at CBU’s, all in view of the public.

Making the situation worse: packages are often scanned as “delivered” before they’re actually placed in a homeowner’s mailbox. The delivery scan generates an email or text alert suggesting a package is available when it is not.

The Postal Service always strives to provide the most efficient and dependable service to our customers,” added Fetterly. “We regularly evaluate our mail routes and configure them to ensure we maintain maximum efficiency. This helps the Postal Service meet its universal service obligation to provide timely, consistent and quality delivery service at an affordable price. Delivery times on a given mail route will vary, depending on the customer’s address and location on the route.”


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