But Wait… The Email System Is Overloaded. Unclear Who Is Reading Emails, Processing Requests, Turnaround Time.
BY: STAFF REPORT
Copyright © 2021 MetroDesk Media, LLC
BOCA RATON, FL (BocaNewsNow.com) — The Florida Department of Health in Palm Beach County has shut down its call center for COVID-19 vaccine appointments and is only accepting requests by email. Seniors reaching out to BocaNewsNow.com say their emails are bouncing back — as if being sent to a non-functional mailbox. Others say they are receiving no response at all.
BocaNewsNow.com sent an email to the mailbox in question and received no response. Our internal tracking suggests the email was either not received or, at the very least, not opened.
As of Monday night (in a report issued late Tuesday), Palm Beach County had recorded 15,172 COVID-19 “first dose” injections, with 26 “second doses.” 1,817 vaccinations were administered on Monday. Statewide, just 20,195 injections were given, according to the Florida Department of Health.
This is the language currently on the Department of Health’s website for Palm Beach County:
Thank you for contacting the Florida Department of Health in Palm Beach County (DOH-Palm Beach), and for your interest in the COVID-19 Vaccine.
Our local appointment line is currently full and closed for COVID-19 vaccine requests as we work to transition to a new website based appointment system.
At this time appointments should only be requested by sending an email to firstname.lastname@example.org. There are no spaces or hyphens in this email address. Please remember to include your name, phone number, and date of birth. All emails are being received and will be contacted in order with further instructions as appointments slots and options become available. Vaccination appointments are based on availability.
*Our email system has been experiencing an extremely high volume of emails, and due to this, some auto response messages did not go out. Rest assured your emails are being received and you will be receiving more appointment information as soon it becomes available. This will take some time, we appreciate your continued patience.
**No vaccines will be given without an appointment. Please do not show up at any of our Florida Department of Health locations for a vaccine, or to request an appointment. This should be done by email only at this time.
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