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Is Health Department in PBC Telling Seniors To Go Away?

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Seniors Emailing Palm Beach County Say They’re Receiving Troubling Response. Health Department Says Seniors Using Wrong Email Address.

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BOCA RATON, FL (BocaNewsNow.com) — The Florida Department of Health in Palm Beach County Tuesday morning says COVID-shot seeking seniors receiving a message telling them to go somewhere else — and wash their hands — are emailing the wrong address.

BocaNewsNow.com has been contacted by several area seniors who say they’re emailing for shots, only to be told that the Department of Health can’t help them.

Health Department Spokesperson Alexander Shaw tells BocaNewsNow.com that it appears Palm Beach County Seniors are emailing the wrong email address.

“That is the response for people contacting the state hotline email,” he wrote.

But seniors reaching out to BocaNewsNow.com say they are positive that they emailed the the health department at chd50feedback@flhealth.gov — the address provided on the Palm Beach County website — only to receive the following response:

From: COVID-19
Subject: Re: Appointment for COVID vaccine
Date: January 11, 2021 at

Thank you for writing the COVID-19 Call Center to inquire about the availability of COVID-19 vaccinations.

The COVID-19 Call Center does not have the ability to schedule vaccination appointments. County Health Departments are working to finalize and announce the processes for obtaining vaccinations in each county.

Visit https://floridahealthcovid19.gov/covid-19-vaccines-in-florida/ to access a link to a list of Vaccination Sites and registration information in each county, or visit http://www.floridahealth.gov/all-county-locations.html for your County Health Department webpage and contact information. The vaccination process will be posted there once it is established. If there is no COVID-19 vaccination information posted, check back frequently until it is posted.

If you have called your County Health Department and are unable to get through, we can only advise you to continue trying.

Please keep in mind, around 1 in 5 Floridians (20% of a population of 21.5 million) are over the age of 65, so there are literally millions of your fellow Floridians and visitors making the same attempts you are at this moment. Additionally, please understand that supplies of the vaccine are still very limited. It is going to take some time to vaccinate everyone that wants to be vaccinated in the initial phase of the vaccination effort, which includes people over the age of 65 and frontline health care workers. Your patience and understanding are essential, and greatly appreciated, as we all work together on this historic mass vaccination undertaking.

Your County Health Department will be the definitive source for information about obtaining COVID-19 vaccinations. If they do not have information available, or you cannot get through, please be patient and try again at a later time.

In the meantime, please continue to protect yourself and your community by practicing CDC recommended mitigation techniques, including wearing a mask when in public places, maintaining social distance of 6 feet or more from others not from your immediate household, and frequently washing/sanitizing your hands.

Thank You,

COVID-19 Call Center

“It’s not the case,” said Shaw when told that seniors say they are positive that they are emailing the correct address. When asked if it’s possible that an auto-responder was erroneously turned on or selected, Shaw told BocaNewsNow.com, “no.”

As we reported several days ago, BocaNewsNow.com registered the domain PBCCovidVaccine.com and remains willing to donate it to Palm Beach County.

The email address in use by the Palm Beach County division of the Florida Department of Health has been the subject of ridicule for being unnecessarily difficult.

As we reported several days ago, BocaNewsNow.com registered the domain PBCCovidVaccine.com and remains willing to donate it to Palm Beach County which could use any prefix, like “seniors@”, “schoolstudents@” and more. It’s easier to remember than chd50feedback@flhealth.gov. For now, however, that is the only email address to use.

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