SUIT: Mass Cancellations Could Have Been Prevented, Forced Stranded Passengers To Purchase High Priced Tickets, Hotels.
CLAIM: No Communication. No Hotels. No Help.
BY: STAFF REPORT | BocaNewsNow.com
BOCA RATON, FL (BocaNewsNow.com) (Copyright © 2021 MetroDesk Media, LLC) — Nearly ten days of flight cancellations in July and August could have been prevented by Spirit Airlines (NYSE: SAVE). Instead, incompetent management and poor planning forced passengers to scrub vacation plans or purchase high priced tickets on competing airlines, according to a lawsuit just filed against the Fort Lauderdale-based carrier
Boca Raton Consumer Advocacy Attorney Marcus Corwin filed the federal, class-action lawsuit — claiming that Spirit violated its contract with tens of thousands of passengers who were unable to travel and provided no compensation or help when the airline suffered an operational meltdown.
From Corwin Law:
Corwin Law, a consumer advocacy law firm based in Boca Raton, has filed a class-action lawsuit against Spirit Airlines, Inc. (“Spirit”) on behalf of ticket purchasers who had scheduled flights between July 30, 2021, and August 9, 2021.
In the multi-count lawsuit, captioned Amber Terreta and Debra Rayner v. Spirit Airlines, Inc., Case No. 0:21-cv-62148-JEM, filed in the United States District Court for the Southern District of Florida, the class representatives describe being forced to purchase tickets at a higher price on other carriers due to the cancelation of their flights by Spirit. These cancelations were caused by severe labor storages that Spirit was fully aware of prior to the scheduled dates of travel.
Tens of thousands of customers, like the Plaintiffs, purchased tickets relying on Spirit’s contractual obligations to handle the traffic of its scheduled flights only to be stuck for hours or days in airports with little to no communication from Spirit. Instead, Spirit ignored its customers, refusing to compensate passengers for canceled flights, and failing to make alternative travel arrangements on other airlines or provide hotel accommodations.
Spirit’s actions directly caused their customers to suffer immense stress and discomfort, incur increased travel fees, and to miss thousands of family and business events.
Many of the Spirit consumers were left on their own to get alternate flights, secure accommodations, book ground transportation, etc. since there were no gate agents, and the ticketing counters were closed. Instead, they were met with airport security and/or police officers who were turning people away from these locations telling them that there was no one there who could assist them.
“Consumers booked and purchased their tickets never thinking that they would be stranded and abandoned by Spirit Airlines. It is a travesty that Spirit has a total disregard for its consumers,” noted attorney Marcus W. Corwin.
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