BY: STAFF REPORT | BocaNewsNow.com
BOCA RATON, FL (BocaNewsNow.com) (Copyright © 2022 MetroDesk Media, LLC) — Southwest Airlines is preparing to do something different today from South Florida’s major airports. Fly. After more than a week of unprecedented cancellations due to weather and what is being widely described as operational incompetence, flights are set to resume today at a close-to-normal level.
As of 2:40 a.m. Eastern Time Friday, the area’s three major airports showed virtually no cancellations or delays for the first part of the flying day. Only one Southwest flight has been axed so far — an early morning flight from Palm Beach International to BWI. That’s it. It’s a dramatic shift from hundreds of daily cancellations for Southwest into and out of PBI, FLL, and MIA every day since the days leading up to Christmas.
We remind our readers that anyone seeking information or refunds due to Southwest’s issues should do so online. There is nothing that an agent can do for you that you can’t do for yourself in Southwest’s app or on the Southwest Airlines website. There is no reason to sit on hold for hours. If you must speak with someone, we suggest waiting a few days for customer service centers to return to normal call volumes. We also suggest contesting any Southwest ticket charges that you have paid for flights that were cancelled. You can learn more about how to contest a charge on your credit card bank’s website.
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