Elderly Palm Beach County Woman Claims Good Greek Moving And Storage Demanded More Money After Furniture Loaded On Truck. Furniture Damaged.
BY: LITIGATION DESK | BocaNewsNow.com
UPDATE: Good Greek Moving and Storage issued a statement on the afternoon of Monday, April 22, 2024. It is published at the end of this report.
BOCA RATON, FL (BocaNewsNow.com) (Copyright © 2024 MetroDesk Media, LLC) — Good Greek Moving and Storage is facing a lawsuit in Palm Beach County Civil Court, filed by a woman who claims the moving company engaged in fraud. We are publishing the lawsuit, in its entirety, at the end of this report.
According to the suit, Susan Andreasen — who describes herself as elderly and disabled — retained Good Greek Moving and Storage for a move in September of 2023. The suit alleges that Good Greek loaded the furniture onto its truck, then raised the price once the furniture was loaded. The company demanded additional payment or the move would not be completed. Ms. Andreasen canceled the move instead of giving into the alleged pricing scheme.
While removing the furniture, Ms. Andreasen claims that her furniture was damaged — including what she calls family heirlooms. The photos are provided as part of the suit. The photos show varied pieces of furniture with what appears to be significant damage.
Good Greek Moving and Storage had not replied to the lawsuit via the Palm Beach County Clerk of Courts as of Saturday afternoon. Ms. Andreasen values the damage as roughly $10,000. Through a letter from claims director Sherly Gomez, Good Greek offered Ms. Andreasen $500.
Read the complete suit, below. Note that Ms. Andreasen apparently paid for the Good Greek Moving and Storage “Superhero Protection” package which tacked on $495 to the cost of her move.
UPDATE: Good Greek issued this statement to BocaNewsNow.com: “Good Greek takes matters of this nature very seriously, and as a Customer Service centric organization, we are sincerely committed to ensuring our customers satisfaction. It is of paramount importance to us to provide the very best quality and service in all that we do while building meaningful lifetime business relationships. To that end, our core values include engaging all business transactions with our customers with integrity, respect and professionalism.
Moving can be a stressful endeavor. As a leader in the moving and storage space, we are always sourcing opportunities to elevate the customer experience by reducing stressful situations, engaging proactive practices, and communicating effectively. We accomplish this through various means including but not limited to educating and training our professional team. The Superhero Academy, our very own proprietary learning center, was established to ensure that all of our team members are properly trained, mentored and equipped to provide the exemplary service our brand is known for.
Immediately upon becoming aware of this matter, I personally reached out to Ms. Andreasen, but have yet to hear back. I followed up with her once again today, but have not received a reply communication. I very much look forward to connecting with her directly to address her concerns to her satisfaction. Once again, Good Greek is invested in committed to providing the very best quality and service in all that we do, and I very much, so look forward to an amicable resolution in this matter.”
Good for her for fighting this. Same thing happened to me many years ago on a move two miles,away in Boca Del Mar (different moving company) and they refused to unload unless I paid another $1,000. I was in tears but paid it because I felt trapped.
My girlfriend used them recently. They wrapped all objects and were excellent when arriving in NC from Boca. Not one item was broken. Staff were excellent and professional. They stated it was the best moving service experience.
Same thing happened to me in NY. Got in touch with the department of transportation. They took care of it.
Omg this is perfect timing. One of the companies I was thinking of using So sad this happened to her
Same happened to me! I had no choice to pay more as time was of the essence. They definitely took advantage. Quoted me one price and I had to pay upwards of 1500 ridiculous. I’m glad someone is finally doing something about it in which I wish I did.
The owner of GGM&S seems to spend a ton of money on TV commercials touting they are the official movers of Miami Dolphins. I never had a good opinion of this company after I saw 2 of their trucks being driven extremely aggressively side by side apparently on their way to some customers residence on Jogg Road in Boynton Beach. I thought, this is the kind of drivers this company hires? Bad look. Especially when owner is the face of the company on tv commercials smiling and flashing his teeth.
I would never commend Good Greek Moving, after having utilized their services. I would, however, recommend Two Men and a Truck.
They stored my furniture and when it was delivered there was missing pieces. My sectional had a section gone. My very expensive mattress had been folded. Charges to delivery was more than expected. They offered such a small amount in compensation it was insulting. No management contact. They are not reputable. Never use them.
I used Good Greek about 4 years ago. They were excellent. They went above and beyond what any other moving company would have done for me. Best movers I ever used. I even referred them out to a few friends and they were very happy they used Good Greek to move them.