Sales Associates, Manager Allegedly Lied To Customer. That Customer Is A Lawyer. Now Facing Unfair And Deceptive Practices Suit…
BOCA RATON, FL (BocaNewsNow.com) (Copyright © 2025 MetroDesk Media, LLC) — A Palm Beach County man is suing the parent company of LensCrafters after he says Luxottica’s LensCrafters store in Boca Raton Town Center Mall mishandled a prescription, making glasses that were unusable. He claims he was told repeatedly to come in for adjustments. But after multiple visits, he determined that LensCrafters in Boca Raton was incapable of solving the problem, so he requested his money back under LensCrafters’ own policy. But the manager, according to the lawsuit, refused. The customer, Attorney Scott Owens, is now suing in Palm Beach County small claims court for $480.
According to the complaint obtained by BocaNewsNow.com, Scott Owens provided LensCrafters in Boca Raton with his current prescription and paid $480.31 for a pair of “progressive, high-index, prescription lenses to be fitted into his eyeglass frames.” But after weeks of waiting, LensCrafters never reached out with a status of the glasses.
“After three weeks, Plaintiff returned to Defendant’s place of business and was informed the eyeglasses were ready and had been there for some unknown period of time. Plaintiff tried on the glasses but was unsure of the quality of his vision and expressed the same to Defendant’s sales associate. The sales associate informed him that he had “thirty days from today” to try them out and request a full refund if not fully satisfied.”
So three weeks later, Scott Owens returned to LensCrafters in Boca after determining that he still could not see well. This is when the true problems allegedly began.
“At this time, Defendant’s sales associate made various adjustments to the eyeglass frame and asked Plaintiff to try them on again. Plaintiff said there was some degree of improvement and then inquired whether he would need to make the determination of whether the prescription was acceptable at this time. Defendant’s sales associate responded that Plaintiff would be allowed another 30 days to make a determination and request a full refund.”
Another three weeks later, Scott Owens determined there was still a problem and asked for his money back. But “Sales Manager Yessica Zuinga refused to refund Plaintiff’s money, saying the 30-day refund period was over, and that the reason for the problem was the Plaintiff’s choice of frames.” The refund denial continued.
LensCrafters has not responded to the suit, which includes allegations of breach of warranty, violations of Florida’s Deceptive and Unfair Trade Practices Act, and more. Read the complete suit — that could end up being worth significantly more than $480 — below.
